Intercard Support Contact Information

Hours: Monday–Friday, 8:00 AM – 5:00 PM Central Time
Phone: 314-275-8066 ext. 1

After-Hours Support (24/7 – Tier 1, Philippines Location)

Phone: 314-275-8066 ext. 1

Support Portal

Portal: support.intercardinc.com (Ticketing System)

Support Email

Email: support@intercardinc.com

Important:
If there are any issues between Friday 5:00 PM CT and Monday 8:00 AM CT, please call the Helpdesk directly.
Tickets are reviewed after emergency or site-down issues are resolved and are handled in the order received.

To Open a Support Case (Ticket)

• Phone: 314-275-8066 ext. 1
• Email: support@intercardinc.com

On-Call Escalation (Tier 2 Support)

Nights & Weekends Only
Phone: (314) 936-9406

If a technician is not available, escalate the inquiry to Kelly Blanchard and/or Aaron Mullen.

Kelly Blanchard

• Email: kblanchard@intercardinc.com
• Office: (314) 257-0737
• Cell: (314) 753-8208

Aaron Mullen

• Email: amullen@intercardinc.com
• Office: (314) 936-9498
• Cell: (636) 426-9135

Support Tier Definitions

Tier 1

First point of contact for support issues. Handles:

• Operational issues
• General inquiries
• Most support issues reported by site operators

Tier 2

Escalation path for Tier 1. Handles:

• Complex network issues
• Database issues
• Advanced software troubleshooting
• Technical escalations requiring advanced expertise

IMPORTANT NOTES

1. For visibility and communication management, please include Justin Michaels and Rob Geiger on all email communication with Intercard, regardless of category or department.

2. For all email communication directed to specific Support personnel, also include:

   • support@intercardinc.com

3. This ensures proper tracking, management, and resolution.

RMA

Please verify the issue is RMA-related with Intercard Support first.

RMA Contact

• Email: rma@intercardinc.com

Escalations

1st Level Escalation
Te’a Tonnsen – RMA Manager

• Email: teatonnsen@intercardinc.com
• Phone: 314-200-7603

2nd Level Escalation
Kelly Blanchard

• Email: kblanchard@intercardinc.com
• Phone: 314-257-0737

ACCOUNTING

Accounting Contact

• Email: accountsreceivable@intercardinc.com

Escalations

1st Level Escalation
Christina Johnson – Accounts Receivable Supervisor

• Email: cjohnson@intercardinc.com
• Phone: 314-946-9296

2nd Level Escalation
Pam Obradovic – Controller

• Email: pobradovic@intercardinc.com
• Phone: 314-936-9061

CARDS

Cards & Codes Contact

• Email: codeorders@intercardinc.com

Escalations

1st Level Escalation
Gabriella Griese – Cards & Codes Lead

• Email: ggriese@intercardinc.com
• Phone: 314-936-9076

2nd Level Escalation
Rod Schofield – GM of Production

• Email: rschofield@intercardinc.com
• Phone: 314-834-9346

SHIPPING

Shipping Contact

• Email: intercard-shipping@intercardinc.com

Escalations

1st Level Escalation
John Wendling – Shipping & Logistics Manager

• Email: jwendling@intercardinc.com
• Phone: 314-936-9075

2nd Level Escalation
Rod Schofield – GM of Production

• Email: rschofield@intercardinc.com
• Phone: 314-834-9346

TRAINING

Training Coordinators

Matteson Knox – Technical Training Coordinator

• Email: lknox@intercardinc.com

Jeff Jones – Technical / Corporate Training Coordinator

• Email: jejones@intercardinc.com
• Phone: (314) 936-9402

Training Resources

Microsoft Bookings:
https://outlook.office365.com/owa/calendar/Intercard@intercardinc.com/bookings/

Training Manuals:
https://drive.google.com/drive/u/0/folders/1hBikKEvYqF-XYXK_4kjNgqHlVML8Faxx

YouTube Training Video Library:
https://www.youtube.com/playlist?list=PL3fDc0UkrUqqSyQaTzKha8aQ9oGPbsC0_

KEY ACCOUNT MANAGER

Justin Michaels

• Email: jmichaels@intercardinc.com
• Office: 314-946-9140
• Cell: 913-207-7938

SALES MANAGER

Rob Geiger

• Email: rgeiger@intercardinc.com
• Office: 314-946-9140
• Cell: 678-548-2199